FAQs
Frequently Asked Questions & Answers
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund, provided the item is in its original condition and packaging. Custom or personalized items are non-refundable. Please contact our support team [info@metajewelry.com] to initiate a return.
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Q: Can I exchange an item?
A: Yes, exchanges are available within 30 days of purchase. The item must be in its original condition. Please contact our support team [info@metajewelry.com] to initiate an exchange.
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Q: Do you offer repairs?
A: We offer complimentary repairs for manufacturing defects within 90 days of purchase. Please contact our support team [info@metajewelry.com] to initiate repair.
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Q: Can I resize my jewelry?
A: Resizing services are available for most rings and bracelets. The first resizing is complimentary within 90 days of purchase. After that, fees may apply. Contact us [info@metajewelry.com] for more details.
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Q: How should I care for my jewelry?
A: To keep your jewelry looking its best, store it in a cool, dry place, away from direct sunlight. Avoid exposure to harsh chemicals, and clean your pieces regularly with a soft cloth. For specific care instructions, refer to the product's care guide or contact us.
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Q: Do you offer in-person appointments?
A: Yes, we offer in-person appointments for consultations, fittings, and viewings. To schedule an appointment, please contact us [info@metajewelry.com] via our website or call our customer service team [ +1-212-970-7071]. We look forward to assisting you! You can visit us at 15 West 47th Street, Suite 402, New York, NY 10036